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Return & Refund Policy
At AVELOR NEW, we want our customers to shop with confidence. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request an eligible return.
30-Day Return Window
You may request a return within 30 days after receiving your order.
We accept eligible returns for both defective products and other reasons, including a change of mind.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition in which you received it
- Unworn and unused
- In its original packaging
- With all original tags and accessories included, where applicable
- Accompanied by your receipt or proof of purchase
How to Start a Return
To request a return, please contact us at:
Please include your order number, the item you would like to return, and the reason for your return.
If your return is accepted, we will provide you with the applicable return shipping label and return instructions.
Returns must be authorized before being sent. Items returned without prior authorization may not be accepted.
Please do not send products to any address without first receiving return instructions from our customer service team.
Return Method
Eligible products must be returned by mail according to the instructions provided by our customer service team.
We currently do not accept in-store returns.
Free Return Shipping
For eligible returns accepted under this policy, AVELOR NEW will cover the applicable return shipping cost.
Once your return request has been approved, we will provide the appropriate return shipping instructions and, where applicable, a prepaid return shipping label.
Customers should not independently ship a return before receiving return authorization and instructions from us.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at:
Please include your order number and details about the issue. We may request photographs or other information to help us evaluate your request.
If the return is approved, we will provide the applicable return instructions at no return shipping cost to you.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or custom-made products
- Personal care products, where applicable
- Items that have been worn, washed, used, altered, or damaged after delivery
- Products without their original tags, accessories, or packaging where applicable
- Gift cards
Please contact us at info@avelor-new.com if you have questions about the return eligibility of a specific product.
Exchanges
We do not offer direct exchanges.
If you would like a different item, model, size, or color, you may return the original eligible item in accordance with this policy and place a new order for the desired product.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to process and post the refund after we issue it.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights available under applicable law.
Where applicable consumer protection laws provide additional rights that cannot legally be excluded or limited, those rights will continue to apply.
Contact Us
AVELOR NEW
Operated by Denvora LLC
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
Email: info@avelor-new.com
Phone: +44 20 8090 3438