Kontaktinformationen
# Contact Information
At AVELOR NEW, customer support and transparency are important to us.
AVELOR NEW is operated by Denvora LLC. If you have questions about an order, product, shipping, return, refund, or any other matter, you can contact us using the information below.
## Frequently Asked Questions
### Where is my order confirmation email?
After placing your order, you will receive an order confirmation email.
Once your order has been processed and shipped, we will send you another email containing your shipping confirmation and tracking information, when available.
If you haven't received your confirmation email, please check your spam or junk folder. If you still can't find it, please contact our customer support team at:
**info@avelor-new.com**
### How long does it take to process my order?
Orders typically take **2–3 business days** to process and prepare for shipment after your purchase has been completed.
Orders are generally processed Monday through Friday, excluding applicable holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, when available.
### How long does delivery take?
After your order has been processed and shipped, delivery typically takes approximately **5 business days**.
Our standard estimated delivery timeframe is approximately **7–8 business days**, including:
- **2–3 business days** for order processing
- Approximately **5 business days** for transit
Delivery times are estimates and may vary depending on your location, carrier operations, holidays, customs procedures, weather conditions, or other circumstances outside our reasonable control.
For additional information, please review our **Shipping Policy**.
### Do you offer free shipping?
Yes. We offer **FREE SHIPPING on all eligible orders to destinations currently supported by our store**.
No minimum purchase amount is required for our standard free shipping service.
The applicable shipping cost will be displayed during checkout before the purchase is completed.
### Can I change my delivery address?
If you entered an incorrect or incomplete delivery address, please contact us as soon as possible at:
**info@avelor-new.com**
We will make reasonable efforts to update your address before your order is processed or shipped.
However, we cannot guarantee that an address can be changed once fulfillment or shipment has begun.
### How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information, when available.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
You may also use the Order Tracking page available on our website, where applicable.
### What is your return policy?
Eligible products may be returned within **30 days after receiving your order**, subject to the conditions described in our **Return & Refund Policy**.
We accept eligible returns for defective products and other eligible reasons, including change of mind.
For return instructions, please contact us at:
**info@avelor-new.com**
Please do not send a return before receiving the applicable return authorization and instructions from our customer service team.
## Get in Touch
If you have any questions regarding your order, our products, shipping, returns, refunds, or anything else related to your purchase, our customer support team is available to assist you.
### Email
**info@avelor-new.com**
We typically respond to customer service inquiries within **24–48 hours** during business days.
### Phone
**+44 20 8090 3438**
## Business Hours
**Monday – Friday:** 9:00 AM – 6:00 PM
**Saturday:** 9:00 AM – 5:00 PM
**Sunday:** Closed
You may also use the contact form available on this page, and our team will respond as soon as reasonably possible.
## Company Information
**Store / Brand:** AVELOR NEW
**Legal Operator:** Denvora LLC
**Wyoming LLC Registration No.: 2026-002054434**
**Business Address:**
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
**Email:** info@avelor-new.com
**Phone:** +44 20 8090 3438
AVELOR NEW is operated by Denvora LLC, a company registered in the United States.